Hotjar Credits

User Experience (UX):

• Utilize Hotjar’s Heatmaps to quickly identify and analyze user behavior and effectively optimize the user experience
• Utilize Hotjar’s Recordings to gain a deep understanding of the user journey, enabling you to make the necessary design and feature decisions to deliver the best UX

Analytics & Insights:

• Drive ROI through optimization tools – instantly identify frequently used features and identify opportunities for improvement
• Monitor user journeys with session replays, giving you detailed insight over time to see exactly how and when users get stuck

Customer Feedback:

• Easily capture customer feedback through Hotjar’s Polls and Surveys, helping you to understand the customer’s needs and expectations better
• Track visitor sentiment with Hotjar’s Incoming Feedback and significantly improve the customer support experience

Customer Support:

• Streamline customer support with Hotjar’s built-in help desk, allowing your support team to respond to customer inquiries quickly
• Utilize the Incoming Feedback feature to stay on top of customer satisfaction and act on insights to improve customer experience continuously